BHNC Extended Access GP Hub Service

Evening and Weekend GP appointments for Bexley Patients

Patients registered with a GP practice in Bexley are now able to access evening and weekend GP appointments. The new service, set to provide an additional 37,000 bookable patient appointments annually, was created by local GPs and will be based from two locally-based GP hubs – one at Queen Mary’s hospital in Sidcup and the other at Northumberland Heath Medical Centre.

Appointments are available at both GP hubs between 6.30pm and 8pm, Monday to Friday, and from 8am to 8pm on Saturdays and Sundays (including bank holidays). Patients registered with a Bexley GP practice can book an appointment via their local GP practice (during their opening times – 8am to 6.30pm, Monday to Friday).

Dr. Nikita Kanani

Local GP and NHS Bexley CCG chief clinical officer, Dr Nikita Kanani said: “We know from listening to local people that they would like access to more GP appointments at a time that is convenient for them. This new innovative service is designed for patients needing an appointment in the evenings during the week, or between 8am and 8pm at the weekend. With your consent, the GP working at either of the GP hubs will be able to access your medical record to ensure you receive the best treatment possible. Not only that, this also helps to ensure that the GP you are registered with, receives a relevant update on the treatment you received. And don’t forget, local pharmacists also offer a wide range of additional services. They offer free expert advice on a number of health issues, support for self-care and medicines to treat common complaints such as coughs and colds, flu, sorethroats, earache, backache, stomach upsets and cuts and grazes. If you urgently need medical help or advice but it’s not a life-threatening situation, dial 111 and remember, accident and emergency departments are for life-threatening emergencies only.”

How We Carry Out Clinical Governance For our 8 to 8 Extended Access GP Hub Service

  • The service-level governance team consists of the Federation's Chief Operating Officer, the Head of Clinical Operations, the Head of Quality and Governance, the Hub Service Line Manager and is chaired by a GP Clinical Lead.

  • The team meets monthly to review:

  1. The risk register and discuss means to mitigate/minimise existing and new risks

  2. Significant events/complaints to ascertain the underlying issues, learning points and ways forward in supporting staff in terms of their professional development but equally important, the quality of service we provide to the Bexley residents

  3. The results of the clinical and non-clinical audits, for which we have set up a 12-month programme.  These include standards of prescribing, staff wellbeing surveys and quality of consultation notes

  4. Operational matters (for example, how we could re-configure the appointment schedules to ensure the 'supply' matches where the patient demand is highest).

  • The outcomes of these service-level governance meetings are fed back up to the organisational Integrated Governance Committee which in turn reports to the BHNC Board.

Appointments booked through your GP can be attended at one of the following hospitals


Northumberland Heath Medical Centre


Northumberland Heath Medical Centre

Hind Crescent
Kent  DA8 3DB

Queen Mary's Hospital


Queen Mary's Hospital

Frognal Avenue

Sidcup, Kent

DA14 6LT